Return and Refund Policy for Decor Intl

At Decor Intl, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely happy with your purchase, we offer a flexible return and refund policy. Please read the details below:

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and in its original packaging.
• Returns must be initiated within 30 days from the date of delivery.
• Custom-made, personalized items, sale products, or gift cards are not eligible for return unless they are defective or damaged upon arrival.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at within 30 days of receiving your order to request a return authorization.
• Provide your order number, details of the item(s) you wish to return, and the reason for the return.
• Once your return is approved, you will receive instructions on how and where to send the item.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item received was incorrect or defective.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, the refund will be processed to your original payment method within 7-10 business days. Please note:

• Original shipping fees are non-refundable.
• If the returned item is not in its original condition, we reserve the right to issue only a partial refund or reject the return.

5. Exchanges

If you need to exchange an item for a different color, size, or design, please follow the return process and place a new order for the replacement item once the return is approved.

6. Defective or Damaged Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a full refund, including shipping fees, after verifying the issue.

7. Non-Returnable Items

Please note that the following items cannot be returned:

• Custom-made or personalized items.
• Gift cards.
• Sale items or clearance products.

8. Late or Missing Refunds

If you haven’t received a refund after the stated processing time please contact us .

9. Contact Us

For any questions or assistance regarding returns or refunds, please reach out to our customer service team at [email protected]